Hello out there in Blogland. I had every intent on posting this of Friday, but I was side-tracked 50-11 times before I realized...it wasn't Friday any more!!! Anyways, as you know, I dedicated Fridays to digging in the archives and posting some things from the past, so for your reading pleasure, the following blog post can be used as a point of reference:So you ask...or you may not have asked, but I don't give a damn, because it's my blog..."why did Tera choose this post this week?" Well, get ready, because I am about to share a story with you.
I was preparing for vacation and noticed that one of my Rx's needed to be refilled before I hit the road. So I remembered that a local pharmacy--which I will not name, but it begins with a K, ends with R and has r-o-g-e in the middle--mailed out a circular which included coupons...consumers get $20 loaded on their card for every new or transferred Rx. Easy enough right? So I called my doctor at around the ass crack of dawn and asked them to call in the Rx. When I arrived to pick it up at around 6:00 p.m., things did not go as planned.
In a nutshell, they did not fill the Rx and made me stand there over 10 minutes while they scurried around to figure out what happened. After all else failed, they tried to blame my doctor's office by saying that when they called, they didn't give them all of my info, and when I asked why they didn't call them back, they compounded the lie by saying that they also did not share the doctor's name/info for reference...only the name of the Rx. So, I stormed off, because I was already irritated, it was time to hit the road, and I didn't have my Rx. I would handle it when I returned home...the only problem is the first in the series of coupons would expire the day before I was to return.
When I got back in town, I called my doctor's office. They didn't have to tell me that the pharmacy was lying, because I already knew that. To take it a step further, she told me how they rushed her off the phone, but assured me that she would call them to straighten the matter out. So I called the pharmacy manager to tell him my story, and with this call, I wanted 2 things accomplished. #1, He needed to address the apparent customer service issue, #2, He needed to honor my coupon which I missed out on because of said customer service issue. Our conversation went something...no, a LOT like this:
Me: Hello, I would like to discuss a customer service issue that I had in your store last week. I came to pick up an Rx that had been called in, but it was not filled because your....(he cut me off).
Manager: Ma'am what is your date of birth?
Me: It's 6-3-** (wink), so instead of just telling me that they neglected to fill the Rx, they tried to....(he cut me off AGAIN).
Manager: Ma'am what is the issue? I don't know what you want me to do about it.
Me: Well, if you would let me explain the issue without cutting me off, I would tell you how you can help me. You see I had those coupons you all mailed...(he cut me off yet AGAIN).
Manager (LOUDLY): A coupon?? A coupon?? Is that what this is about, a coupon?? I will honor your coupon if it's that big a deal.
Me: Wow! If you don't mind, I would like you to give me the number to your Corporate office. Perhaps they will hear me out and assist me with this matter.
Manager (henceforth known as Needledick): (Lying the phone down loudly announcing to his staff, and consequently any customer that was standing there, considering his volume) What a BITCH!!
**Needledick comes back to the phone with a stern voice and rattles off the number to Corporate**
Me: Thanks, and um excuse me, but did I just hear you call me a bitch?
Needledick: Well that's what you're acting like!!!
Me: I'm trying to explain a situation to you, a manager, and you call me a fucking bitch (I know, I know, I shouldn't have cursed, but I was pissed!)?
Needledick: See, you've been dropping f-bombs this entire conversation!
Me: I've said it once, and that doesn't excuse nor justify what you said about me.
Needledick: You know, I'm not sure why I'm even still talking to you.
And he slams the phone down...hanging up on me.
Okay...Blogland, seriously??? Your thoughts on that, puh-lease!
8 comments:
You should have said: "i'm sorry you havent' gotten laid recently and likely won't ever, but I need xxx, and will be talking to your supervisor about your behavior"
Hopefully you got his name.
Girl I have his name and know exactly what he looks like. I am going to escalate this in a way that you wouldn't believe!
Sadly, this attitude is becoming more prevalent in all customer service industries, even with the state of our economy. You would think that most staff would be on their best behavior, wanting to maintain their employment.
And as much as I realize that many stores and businesses are forcing their staff to do more with less because of cutbacks and that this can result in resentful employees, that is NOT YOUR PROBLEM. You are the customer, and you still deserve to be treated with respect. You are, ultimately, their bottom line. If you go away, SO DO THEY.
Bastard, sadly I agree it seems the way of the world, but damn it,it's not the way it should be so take it as far as it will go, it's no longer just a problem with your rx, it's an insult and completely uncalled for, go get 'em : )
Nance~I couldn't have said it better myself!
Es~My sentiments exactly! He's pissed off the wrong one! ;-)
I am crazy about customer service. I answer phones for a living and I try to be polite as possible no matter what. I can't believe that guy would even be allowed to keep his job after that.
Churlita~I can't either!
That is outrageous! Escalate away. I'd Google the company, find out who is the CEO and write a letter to him or her. Things will happen then.
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