Thursday, May 14, 2009

Can I Get A 2-Piece...Hold The Stank Ass Attitude?!

You know...I hate to make a come back on some complaining s-h-i-t, but is all that's on my mind at present. For some odd reason unbeknownst to mankind, GOOD customer service no longer ranks very high among workers' list of priorities. Allow me to elaborate...

Today (as well as a gazillion other days lately) I left work late. In this day and age of stimulus funding, my job is extremely hectic. As of February 17th, I was awarded roughly $1.4 million for one of my programs, and basically I need to shit a miracle by June 1 in order to make the program a in case inquiring minds want to know where I've been, there you go! I digress. My boys needed to be at Boy Scouts today by 7 p.m. so of course, there's no time to cook. I tend to like the new grilled chicken at KFC, so I decided to stop to pick up some grub.

I waited in line for MORE than 10 minutes. I was highly agitated because there was like 9.2 workers in the back, and surely they could assign more than one person to the registers, right? Wrong! I stuck it out and prayed that the 50-11 people in front of me had simple orders. By the time it was my turn, I was VERY specific in that I wanted---the 10-piece family meal special, NO WINGS, legs instead, 1/2 grilled, 1/2 crispy. Easy enough right? I have no idea why hell I didn't check my bucket, I just made haste to get home in enough time for the boys to eat.

We washed our hands and prepared for dinner. All the way home, my hungry dial went from 5 to 5,000 as the wonderful aroma burst out the of the little holes in the top of the needless to say, I was ready......I popped that top off grinning like a Cheshire cat, looked down, and to my dismay........right at the top of the fucking bucket.........5 WINGS!!!!!!!! That really burned my asshole! So I made several attempts to call and speak to a manger and belly-ache about it, but they never answered the phone. Finally, the fax machine picked up. Then finally a person picked up......and hung up on me! I immediately call the Corporate office.

***After 14 minutes of AWFUL elevator music***

Numb Nuts: "This is Numb Nuts, may I help you?"

Me: "Yes, and acutally I called to complain about my local store, but should I also complain about my nearly 15 minute wait time?"

Numb Nuts: "Ma'am just as you have something to say so do others, so when we finish listening to what others have to say, then we can pick up your call and listen to what you have to say."

Me: "Excuse me?"

After repeating exactly what he said in an exponentially nastier tone...

Me: "I would like to speak to a manager. I am highly agitated, I have waited on this phone forever, and I don't appreciate your tone with me."

Numb Nuts: "Oh, if I were getting smart with you, you would know it, for sure!"

Me: (In sheer disbelief) "Really? Well perhaps I should report you."

Numb Nuts: "Perhaps you should."

Okay...what is wrong with that picture? The nerve of that guy to speak to me in that manner. Of course I get my money back and a call from the local manager, but that PISSED ME OFF!

I will truly need 2 or 3 more blog posts to share my bad customer service experiences from the past week, an effort to not be greedy, I will open the floor for comments of your recent experiences.

P.S. Please accept my apologies in advance if I don't make it to all your blogs. I am stressed, tired....and I guess we'll add pissed to the list.


Alan said...

Girl, you betta take that 1.4 mill and tell that job to kiss every nook and cranny of your black a--!

Oh wait, your PROGRAM was awarded the money.

Never mind then.

Times are too hard right now for a customer service phone operator to catch an attitude. His JOB is to take pissed-off calls and turn them into happy customers who are eager to shop again at their store. That's what they GET PAID FOR. If he needs the money then he needed to leave his problems at home and shape the eff up. If he didn't like his job, he needed to take his broke ass home.

THAT'S why they outsource service calls to India. Even if they struggle with English, at least they know how to be polite while we scream at them. As long as Americans do their jobs with these stank ass attitudes, they might as well stop complaining about "their jobs going to foreigners."

My story happened last week. I was jonesing for McDonald's cookies. In I walked to the one on 145th and Broadway--or Little Dominica as I like to call it. Right across the street from Banco Popular. And I had to get the train to get to midtown in order to make an appointment with a client. Yet I had a good 45 mins so it was all good.

Until I walked into this McD's.

First of all, EVERYONE was speaking Spanish. Customers, employees, managers. Okay, whatever. Even though I DON'T SPEAK IT. But the menus are in English so I know I'm still in America so I figured I could still get my cookies.

But secondly, one of the employee chicas was getting off work and just chattering away with those who were still supposed to be working. Mark "supposed to be."

Third, when I finally wrestled the attention of the "working" chicas back to me--THE CUSTOMER, she didn't even bother to look me in my eye. She took my oder, I gave her my money, and she spilled the change into my hand all the while going "bikkita vikkita bitti flatta blatta miggidi bliggidi mira mira mira..." with her little friend who wont effing LEAVE. Like I was intruding on their conversation.

And that was bad enough. But then three orders come and go and here I stand waiting for three measely cookies. So guess what I discovered as I stared at the screens to find where my damn order was? The bimbino never sent my order to those back screens where the food gatherers put them in bags. So when I couldn't get her attention again, I got one of her little friends to ask her where my cookies were.

"biddbiq idaubccbuye ocxicowe xaihbvxuwy iwucbiuw ib qaiucbwi" they chattered to one another and then her little friend asked me what kind of cookies did I order. I told her little friend to ask HER what I ordered. Because Tera, I would be DAMNED if I repeated myself after all that time.

Well her lil friend said something Spanish again, and I didn't see anything happening. So as Nasty Ass Chica started to take another order I jumped in her face and demanded my order. She suddenly realized I was there.

Then she bent down and got my cookies. They were evidently stored right below the counter, already in pre-packaged cookie bags. That was all she had to do four orders ago, but she was too busy being an ignorant little bitch to do that. En ENGLAIS I first said, "If you just picked those up of the floor you can FORGET it." In ENGLISH she responded, "It didn't come of the floor." By her tome, I could tell that she knew how pissed I was, but she was clinging to her attitude. So I looked at her and looked at the cookies in her hand.

And then I snatched them.


Snatched them and said "THANKS" with my mouth but "EFF you" with my tone. And I walked out without one look back.

Rude, ignorant, immature little heffer. MESS with me!

Tera said...

Alan~Okay first of all, I'm going to cut and paste EVERYTHING you wrote in "spanish" and paste it in translation...$5 says all you get is "mira!" LOL!

Second of all, you're a good one...that bitch would have been wearing those cookies home messing with me!

P.S. If I could just have a PIECE of that 1.4.....

Nance said...

"Please accept my apologies in advance if I don't make it to all your blogs. I am stressed, tired....and I guess we'll add pissed to the list."

WTF kind of customer service is THIS?!


Nina said...

I'm with Nance, WTF

Tera said...

Nance~LMAO! Uh excuse me...apologies were given...that's not bad customer service at all! It's plain old honesty. :)

Nina~Whatever, and since when are you guys customers?! LOL!

Churlita said...

My sister went to Steak and Shake's drive-thru. The kid took her order and then she didn't hear anything. She waited for 15 minutes and said, "Excuse me? Was I supposed to pull around or something?" The kid said, "um, okay".

As my sister pulled around, she saw the kid with the headset on, emerging from a smoke filled car. He asked her to give him her order again and she said, forget it. She couldn't wait any longer.

I don't know if she ever got a hold of the company to let them know their drive-thru guy was getting high instead of doing his job.

Alan said...

Oooooh. I remember Steak & Shakes. Yummmm.

today I had another adventure. "Venti Light-Ice Green Tea Lemonade please." said I to the order-taker, who repeated it to Captain Blabbermouth behind him. Three minutes later WHY do I see Capt. Blabber dumping now one, not two, but THREE scoops of ice into my cup? Because HE WATN'T PAYING ATTENTION TO HIS JOB THAT'S WHY.

I mean COME ON NOW. I'm not asking for a cure to frikkin' cancer, here. But if you give me the option to ask for it the way I want it, THEN AT LEAST PAY ATTENTION TO ME WHEN I ORDER IT.

Kids these days. Is ANY of them the next Obama?!? I weep for the future.

NoRegrets said...

See, I didn't completely give up on you! Better late than never?? Oh well, now back to read your post.

Pamela said...

it seems soooo odd to me that customer service goes down in a time of bad economy. stupid idjits.

Cyber D said...

Getting my money back always makes me happy.

Cyber D said...

Hey, just wanted to say hi. It's been a long time since I was in blog-country.

Nance said...

Merry Christmas. Hope things have evened out for you a bit.